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Elements and Performance Criteria

  1. Facilitate the development of workplace improvement strategies
  2. Facilitate implementation of workplace improvements
  3. Review effectiveness of workplace improvements

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

applying risk management principles

undertaking research and analysis

communicating and influencing in order to facilitate change in the workplace

coaching

problem solving

responding to diversity including gender and disability

reading and explaining complex and formal documents such as legislation and their application to clients situations

providing advice and participating in discussions involving complex exchanges of oral information

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

occupational health and safety andor workers compensation andor injury management andor workplace relations legislation policies and requirements

risk management principles

change management processes

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Promote the values and ethos of public service

PSPETHC501B Promote the values and ethos of public service

PSPGOVB Develop client services

PSPGOV502B Develop client services

PSPGOVB Undertake research and analysis

PSPGOV504B Undertake research and analysis

PSPGOVA Undertake negotiations

PSPGOV507A Undertake negotiations

PSPGOVA Manage conflict

PSPGOV508A Manage conflict

PSPGOVA Conduct evaluations

PSPGOV509A Conduct evaluations

PSPGOVA Provide leadership

PSPGOV511A Provide leadership

PSPGOVA Use complex workplace communication strategies

PSPGOV512A Use complex workplace communication strategies

PSPGOVA Facilitate change

PSPGOV514A Facilitate change

PSPGOVA Develop and use emotional intelligence

PSPGOV516A Develop and use emotional intelligence

PSPGOVA Coordinate risk management

PSPGOV517A Coordinate risk management

PSPGOVA Benchmark performance

PSPGOV518A Benchmark performance

PSPWPIB Evaluate workplace legislative compliance

PSPWPI501B Evaluate workplace legislative compliance

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

facilitation of improvement in workplace legislative performance in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to workplace legislative performance

case studies and workplace scenarios to capture the range of situations likely to be encountered when facilitating improvement in workplace legislative performance

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when facilitating improvement in workplace legislative performance including coping with difficulties irregularities and breakdowns in routine

facilitation of improvement in workplace legislative performance in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Stakeholders may include:

external:

employers

employees

government

contractors

manufacturers

installers, suppliers and designers, importers

erectors

owner/occupiers, employer associations

employee associations

person in control of site

community

insurers

internal:

managers

specialist staff

supervisors

other inspectors/officers

support staff

Future trends may be influenced by:

implementation of new work practices

government initiatives

budgetary reform

organisational restructure

technology transfer to the workplace

emerging issues

research and development changes

legislative changes, staffing changes

review of workplace performance relating to occupational health and safety and/or workers compensation and/or injury management and/or workplace relations

changes in the workplace

Stakeholder needs may include:

management of specific workplace risks

meeting business goals and objectives

compliance with legislative requirements

Processes for improvement may include:

education and information

enforcement

advice

encouragement and support

practicable solutions

Workplace legislative compliance may include:

occupational health and safety and/or workers compensation and/or injury management and/or workplace relations performance

Mechanisms for monitoring workplace improvements may include:

performance indicators

productivity effectiveness measures

follow-up visits

level of compliance with notices

government statistics

perception standards

industry feedback

progress reports